Technology

AI-Enhanced
Customer Support

How we helped a tech company improve customer satisfaction by 47% while reducing support costs.

AI Consulting

Custom LLM Development

RAG Development

Key Results

47%

Higher CSAT

62%

Faster Resolution

24/7

Support Coverage

Project Overview

A technology company with a growing customer base was struggling with their customer support operations. Response times were slow, support agents were overwhelmed, and customer satisfaction was declining. The company needed a solution that could provide faster, more accurate support while reducing operational costs.

The tech company approached AscendAI to develop an AI-enhanced customer support solution that could handle routine inquiries, provide 24/7 support coverage, and assist human agents with complex issues.

Client

Technology Company

Timeline

4 Months

Services

AI Consulting, Custom LLM Development, RAG Development

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Contact us today to discuss how our AI solutions can help your business improve customer satisfaction and reduce support costs.